Blog
09
Apr
Service Continuity During COVID-19: Australian Scale-Ups and Start-Ups Can Help
Category: Blog
In the months ahead, safe and supported independence for older Australians is going to become unfathomably difficult. Out of necessity, providers are scrambling to consider how the...
07
Apr
UV Disinfection and Transport Robots Join the Fight Against COVID-19
Category: Blog
The robotics industry has come a long way over the past 10 years, but nothing will bring automation to the front of our minds like an international pandemic. Aged care providers ar...
03
Apr
Ageing in Place with Companion Animals
Category: Blog
Ageing in Place with Companion Animals: designing care networks that support the role of companion animals in the lives of older Australians Over the next few decades, around the w...
01
Apr
Design In Aged Care Can Solve Your Problems: And Why Repackaging Orthodoxies Should First Piss You Off!
Category: Blog
“It is difficult to get someone to understand something when their salary depends upon them not understanding it.” — Upton Sinclair, The Jungle Strip the colourful post-it notes, b...
31
Mar
Combating Lockdown Isolation with Technology and Music
Category: Blog
New restrictions mean residents of aged-care facilities are feeling more isolated than ever, with overworked, overburdened staff scrambling to provide services to continue to suppo...
10
Feb
Improving Age Services Through
Multi-Industry Innovation
Multi-Industry Innovation
Category: Blog
With aged care providers navigating the new Single Aged Care Quality Framework, an Aged Care Royal Commission, changing customer expectations, challenging financial times and a gro...
11
Dec
Let’s Get Care: Discovering a Blue Ocean in Home Care Packages
Category: Blog
Value innovation is the cornerstone of blue ocean strategy. We call it value innovation because instead of focusing on beating the competition, you focus on making the competition ...
06
Dec
Better Care and Funding Models: It’s the Quality, Stupid
Category: Blog
The Scottish philosopher, Alisdair MacIntyre, once offered that what we believe to be fundamentally real underpins our ethical beliefs. This in turn reflects the economic paradigms...
21
Oct
Empathy First: How Aged Care Providers Understand their Consumers and Drive Innovation
Category: Blog
With public trust in aged care decreasing, and consumer experience not meeting consumer expectations, how we support and care for older Australians is at a crossroads. To survive a...
02
Oct
Who owns the customer?
Category: Blog
There is only one boss. The customer. And they can fire everybody in the company from the chairman on down, simply by spending their money somewhere else. Sam Walton, Founder, Wal-...